Job Summary:

In this position you will work be a part of our amazing customer service team in the e-commerce side of Badger Tire and Wheel, under the name RecStuff. You will answer customer questions, fulfill orders and sell a variety of trailer parts directly to consumers via our websites and various e-commerce marketplaces. You will assist customers via phone, email, & live chat (business to consumer) to provide helpful product and service information and resolve any product, service or delivery issues. We pride ourselves on delivering outstanding customer service.

Job Duties:

• Answer phones, reply to emails, and assist customers via live chat to help with their specific needs (Call volume can be 20-40 calls daily)
• Manage customer orders with accurate information
• Manage return/order error spreadsheets
• Handle escalated customer issues including investigating and resolving
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to the customer service team by accomplishing tasks and projects

Minimum Job Requirements:

• High School Diploma or equivalent
• Entry level customer service or sales experience
• Excellent communication skills
• Proficient in Microsoft Word and Excel
• Ability to type minimum of 25 WPM (words per minute)
• Upbeat demeanor
• Ability to remain calm with customers at all times
• Basic math skills

Preferred Job Requirements:

• Knowledge of third-party online marketplace functions (Amazon, etc.)
• Social Media use and engagement
• Understanding of personal use utility trailers

About Us:

We have been a proven leader in the recreational trailer tire, wheel, and components markets for over 26 years! Recstuff is the Business to Consumer (B2C) division of Badger Tire & Wheel. We sell via multiple web storefronts and 3rd party marketplaces, including Amazon, Walmart & eBay. We sell and ship tires, wheels, fenders, lighting, wiring and component parts for the all types of personal use trailers, ATV’s, golf carts, go-carts and more.

We offer a casual work environment, with performance-based profit-sharing bonuses, opportunities for advancement, and a comprehensive benefits package that includes PTO, paid holidays, health, dental, vision, life insurance, and a SIMPLE IRA retirement plan with up to 3% company match. We are strategically located in Jackson, WI next to I-41 & I-45 (only 30 minutes north of Milwaukee)

We are an equal employment opportunity employer.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Jackson, WI 53037: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This position pays $15/hour. Is that acceptable?

Education:

• High school or equivalent (Required)

Work Location: One location

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