Job Detail

Customer Service Representative

Customer Service Representative

RecStuff.com

Jackson, WI

Job ID : 52624d6a32507a304a30636c3956336959513d3d

Job Description :

Job Summary:

In this position you will work be a part of our amazing customer service team in the e-commerce side of Badger Tire and Wheel, under the name RecStuff. You will answer customer questions, fulfill orders and sell a variety of trailer parts directly to consumers via our websites and various e-commerce marketplaces. You will assist customers via phone, email, & live chat (business to consumer) to provide helpful product and service information and resolve any product, service or delivery issues. We pride ourselves on delivering outstanding customer service.

Job Duties:

  • Answer phones, reply to emails, and assist customers via live chat to help with their specific needs (Call volume can be 20-40 calls daily)
  • Manage customer orders with accurate information
  • Manage return/order error spreadsheets
  • Handle escalated customer issues including investigating and resolving
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to the customer service team by accomplishing tasks and projects

Minimum Job Requirements:

  • High School Diploma or equivalent
  • Entry level customer service or sales experience
  • Excellent communication skills
  • Proficient in Microsoft Word and Excel
  • Ability to type minimum of 25 WPM (words per minute)
  • Upbeat demeanor
  • Ability to remain calm with customers at all times
  • Basic math skills

Preferred Job Requirements:

  • Knowledge of third-party online marketplace functions (Amazon, etc.)
  • Social Media use and engagement
  • Understanding of personal use utility trailers

About Us:

We have been a proven leader in the recreational trailer tire, wheel, and components markets for over 26 years! Recstuff is the Business to Consumer (B2C) division of Badger Tire & Wheel. We sell via multiple web storefronts and 3rd party marketplaces, including Amazon, Walmart & eBay. We sell and ship tires, wheels, fenders, lighting, wiring and component parts for the all types of personal use trailers, ATV’s, golf carts, go-carts and more.

We offer a casual work environment, with performance-based profit-sharing bonuses, opportunities for advancement, and a comprehensive benefits package that includes PTO, paid holidays, health, dental, vision, life insurance, and a SIMPLE IRA retirement plan with up to 3% company match. We are strategically located in Jackson, WI next to I-41 & I-45 (only 30 minutes north of Milwaukee)

We are an equal employment opportunity employer.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Jackson, WI 53037: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • This position pays $15/hour. Is that acceptable?

Education:

  • High school or equivalent (Required)

Work Location: One location

Company Details :

Name : RecStuff.com

teachering.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, teachering.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, teachering.org is the ideal place to find your next job.

Details

: Jackson, WI

: 15 USD HOURLY

: 7 days ago

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