Job Detail

Customer Service Representative

Customer Service Representative

PRESTIGE AUTO BODY

Manchester, NH

Job ID : 52624d6a32502f374a6b67682f6c7a765a773d3d

Job Description :

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customers' may face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to a CSR. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer questions. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build trust, empathy, and direction through open and interactive communication
  • Provide accurate and valid information by using the right methods/tools
  • Keep records of customer interactions, and file document electronic files
  • Follow communication procedures, guidelines and policies

Skills

  • Previous customer service experience preferred
  • Strong communication and active listening skills
  • Proficient with computers and technology
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday
  • Overtime

Supplemental pay types:

  • Commission pay

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

Communication method(s) used:

  • Email
  • Phone
  • Chat
  • In person

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

This Job Is:

  • Open to applicants who do not have a college diploma

Company's website:

  • www.prestigeab.com

Company's Facebook page:

  • https://pl-pl.facebook.com/PrestigeAB/

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • No

Company Details :

Name : PRESTIGE AUTO BODY

teachering.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, teachering.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, teachering.org is the ideal place to find your next job.

Details

: Manchester, NH

: 14 - 16 USD HOURLY

: 169 days ago

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