Job Description:

We are seeking a representative who will provide product/service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The ideal candidate is confident at troubleshooting and investigation in order to resolve customer complaints. The goal for this position is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

• Manage incoming calls and emails
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills:

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Candidate Must:

• Have a minimum of 2 years of experience in office-setting customer service or clerical work.
• Have experience assisting clients via email correspondence.
• Be available to work between 8 AM and 5 PM, Monday through Friday.

Candidates who do not meet the above requirements will not be considered. Please do not contact the business directly.

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Job Duties:

• Answer incoming customer inquiries
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies

Communication method(s) used:

• Email
• Phone
• Chat

Job Types: Full-time, Part-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Health insurance

Experience level:

• 2 years

Shift:

• 4 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

COVID-19 considerations:
This position is not customer-facing, and you will be working in a private, sanitized office.

Work Location: One location

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