LYCON Inc. is looking for a motivated individual to join our Order Center in Sauk City, WI. Successful candidates are customer-oriented and enjoy taking on challenges in a fast-paced work environment speaking directly with our customers on the phone in a small call-center environment.

Primary responsibilities:

• Answer calls in a quick and efficient manner.
• Calling customers to confirm pending orders.
• Enter customer concrete & aggregate orders to fit within our delivery schedule and with a high degree of accuracy.
• Utilize electronic maps to find the route most suitable to customers’ jobs.
• Explain product and pricing information to current and potential customers.
• Assist customers with problems related to their order or delivery.
• Process payments for customers who do not have a charge account.

Knowledge, Skills, and Abilities:

• Strong communication, analytical and negotiation skills.
• Excellent customer service skills.
• Experience with Microsoft Excel and Outlook preferred.
• Familiar with online maps such as Google Maps.
• Training in use of software, phone system, and products will be provided on the job.

Benefits:

• Competitive Wage
• Medical, Dental, and Vision Insurance with Multiple Options to Fit Your Needs!
• 401(K) Savings Plan
• Generous Profit Sharing
• Paid Vacation
• Paid Holidays

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Communication method used:

• Phone

About LYCON Inc.:

LYCON Inc. is a family owned and operated ready-mix concrete, aggregate, and building materials company serving South Central Wisconsin. With 30 locations in WI, we're helping build YOUR neighborhood!

LYCON Inc. believes in being a partner with our customers in order to build a better community and we are committed to providing quality products and services. Our employees – from dispatchers, to plant managers, to drivers – understand the importance of their role in meeting the high expectations of our valued customers.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• No nights

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• Are you willing to undergo a background check, in accordance with local law/regulations?
• How many years of experience do you have in customer service?
• Have you ever worked for LYCON INC before? If so, when?
• How would you prefer we contact you? Phone, text, email, etc.
• Please describe your experience in customer service.

Work Location: One location

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