Customer Service Representative

Location: Buchanan, NY

Base Pay: $21/hr (depending on experience)

J.P. McHale Pest Management LLC, an Anticimex Company, is one the top professional pest control companies nationwide, licensed in NY, NJ, & CT, and certified by the National Pest Management Assoc.

We are currently hiring experienced Customer Service Representatives to handle customer inquiries through phone, email and chat. We are looking for organized, levelheaded, patient candidates with the ability to multi-task! Must be motivated, computer literate, highly organized with great follow up skills, and love to deal with people! Must have experience working in office environment.

A typical day involves answering inbound phone calls, scheduling appointments, calming clients (pest control is an emotional business!) and following up with clients and technicians. During the colder months, we average 200-300 calls per day with higher volumes during the Spring and Summer. Call Center experience preferred. Knowledge of the 5 boroughs and transit system is required.

No pest knowledge is not necessary, we will train. Experience in the Tree & Lawn field and/or Pest Pac Software is a plus.

Why work for JP McHale Pest Management?

We offer:

HEALTH BENEFITS

• Medical, dental and vision coverage
• Company-paid life insurance
• Company-paid short-term disability
• Optional supplemental benefits
• Enrollment eligibility begins first of the month following date of hire

FINANCIAL ASSURANCE

• 401(k) plan with company match of 4%
• Immediate enrollment eligibility
• Convenient direct paycheck deposit
• Team Member reward and recognition program
• Employee would be eligible for company bonus programs

AND MORE

• Eight (8) paid holidays
• Paid time off eligibility begins the first day of employment
• Team Member referral bonuses
• Opportunities to participate in community events

JP McHale Pest Management is a drug free workplace

* We are an equal opportunity (M/F/V/D) employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.**

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Buchanan, NY 10511: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: One location

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