Sales and Service Representative

Job Summary:

Are you passionate about sales and customer service? Do you find it rewarding to nourish, build, and maintain customer relationships? Do you consider yourself a brand ambassador to support the products and services you offer? If these values are important to you, then apply for our sales and service representative opportunity today.

Job Description:

Join the Gene Hufford Insurance Team at American Family Insurance in Rapid City, South Dakota! It's a great opportunity to join the tenured team and agency! Room for potential career growth.

Sales and service representative candidates must have superb customer service skills. They must have the ability to develop knowledge of the local market, prospect for new business and use consultative selling techniques.

Objective:

The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Customer Service

· Provides personalized, professional customer service experiences through building trust and developing strong customer relationships

· Responds to customer inquiries regarding coverages, billing, claims or products by following established agency processes and procedures

· Processes changes to existing accounts and policies

· Serves as a liaison on behalf of the customer between the agency and various business partners

· Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

Agency Operations

· Schedules appointments with existing or prospective customers for agency employees

· Provides personalized, professional customer service experiences through building trust and developing strong

Position Requirements:

· High school diploma or equivalent

· One year of experience in a sales environment, preferably including marketing, prospecting, cold calling, networking, preparing quotes and delivering presentations

· OR Two years of customer service experience

· Property and Casualty insurance license is preferred before starting and is required after 45 days of employment, Life Insurance license is required after 75 days of employment.

Work Hours:

• Full time work
• Monday - Friday 8 am - 5 pm NO Weekends

Compensation & Benefits:

· Competitive hourly pay rate of $16.00 per hour (negotiated if has experience and is licensed)

· Paid training

· Paid Time Off

· Paid Health Insurance at 100%

We believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.

The sales and service representative is a staff member working for the agency owner and is not an employee of American Family Insurance.

Job Type: Full-time

Pay: $16.00 per hour (negotiated if has experience and is licensed)

Benefits:

• Health insurance
• Paid time off
• Paid training

Schedule:

• Monday to Friday
• No weekends

Supplemental Pay:

• Bonus pay
• Commission pay

Application Question(s):

• What interests you in the possibility of working in the Insurance Industry?

Education:

• High school or equivalent (Required)

Experience:

• Sales: 1 year (Preferred)

License/Certification:

• Property & Casualty License (Preferred)
• Life Insurance License (Preferred)

Work Location: One location

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Office

Ability to commute/relocate:

• Rapid City, SD 57702: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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