About us

For more than 45 years Fine Science Tools (USA) Inc. has been one of the leading distributors of precision surgical and microsurgical instruments, as well as laboratory accessories with offices in Vancouver (Canada), Foster City (USA), and Heidelberg (Germany). Fine Science Tools Group is a worldwide family-owned business with customers and distributors around the globe. The US office serves customers in the US, Mexico, Puerto Rico, and the Virgin Islands. The office in Germany serves customers all over Europe and the Canadian office serves customers in Canada and all other international countries. Our customers primarily are university biomedical research facilities and biotech institutions with a variety of focuses and concentrations, one being Covid-19. Fine Science Tools is known for Quality, Selection, and Satisfaction!

To continue operating at our high standards, we are seeking a well-versed service oriented team member to join our team. As an ideal candidate, you are customer oriented and ready to join a cutting-edge supplier of surgical instruments to the biomedical research community. FST is looking for motivated candidate who is eager to learn and contribute to our vision.

The Position:

Schedule: Monday through Friday, Start Work hour ranges from 7:00am to 8:30am but only 40 hours/week

Employment: Non-exempt Hourly (30-min Lunch)

Start date: As soon as possible

Pay Rate Range: $18 - $22 / HR (Depending on previous experience)

Location: Foster City, CA

Vacation: 15 days per year

Company Benefits: Medical, Dental, Vision, Life, 401K

Duties/Responsibilities:

* Process and input customer Purchase Orders and Quotation Requests (data entry)

* Assists with processing and troubleshooting e-commerce orders and web-based requests

* Provide timely responses to customer requests/needs, inquiries, and concerns. Function as liaison between customers and company associates to facilitate quick resolutions of customer questions

* Phone management - questions and inquiries

* Maintain customer records and files

* Actively participate in making outbound calls and providing promotional information to customers.

* Facilitate Return Merchandise Authorization, Decontamination Form and documentation of customer identified issues

* Prepare thank you emails and notes for high order customers

* Actively follow-up on open orders, quotations, backorders quotations

* Fulfilling customer catalog requests

* Assist in updating and maintaining CRM data

* Open to other tasks and duties

We are excited about you because you…

* Are self-motivated and naturally positive

* Take a proactive approach to your work

* Have a keen talent and interest in thinking outside the box

* Open to intercultural experiences

* Take your work, but not yourself, seriously—and maintain a good sense of humor about both

You will love working at FST because...

We are leaders - Leadership is not limited to our management team. It's something everyone at FST embraces and embodies.

We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do - on every project, every day.

We are learners – We are not afraid to dig in and uncover the truth, even if it might be frightening or inconvenient. Everyone here is continuously learning on the job, no matter how long we have been in our individual roles.

We are customer-obsessed – One of our missions is to grow, maintain and engage our customers and as well meet new customers along the way. We are committed to our customers, colleagues, business partners, vendors, and all who directly work with us in supplying our quality products.

We are a fun group – we treat each other like family and are supportive of one another.

Qualifications:

* Customer Service Data Entry Experience 1 year

* Excellent customer service skills

* Excellent written and verbal communication skills

* Good interpersonal skills – ability to develop rapport and maintain strong working relationships

* Strong attention to detail

* Data entry/management experience plus but not required

* Strong computer skills

* Experience working with SAP (ERP software) a plus but not required

* Work experience in the medical products industry, especially in the surgical and microsurgical instruments industry, are a plus (but not required)

* Proficiency in working with Microsoft Office software

* Ability to speak a second language is a plus

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• San Mateo, CA 94404: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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