Key Areas of Responsibility:

• Customer Order Management – which includes but is not limited to order entry, confirming of order detail accuracy, stock allocation, minimum order quantity monitoring, off invoice promotion maintenance
• Aging Stock Order Management – work with the supply chain team, sales team, and discount retailers to ensure aging stock is shipped on designated POs, initiating and coordinating donation opportunities
• Internal sample request orders – manage and coordinate marketing and sales sample requests
• Responsible for supporting, managing requests/problems, and inquiries for specified accounts
• Liaising with 3rd party warehouses, brokers and logistics personnel to handle and resolve customer issues
• Overage, shortage, and damage/deduction management for set accounts
• Process Customer Return to stocks
• Process Customer Price only credits
• Process Customer Price only debits
• Provide supporting documents to initiate carrier claims for damaged or lost product
• Assist Inventory Analyst in resolving inventory reconciliation issues
• Provide backup support for other Customer Service Representatives
• Participate in Weekly Supply Chain Review Meetings
  

Key Requirements:

• At least 1 year of experience in customer service
• Customer Service mindset – goes above and beyond customer expectations and anticipates customer’s needs
• Experience in a consumer-packaged goods environment is an advantage
• Ability to manage multiple priorities
• Effective and clear communicator
• Attention to detail
• Proactive and resourceful problem solver
• Ability to work closely within a team environment, as well as work individually, with little supervision
• Degree of proficiency in Microsoft Office applications (Excel, Word, Outlook, and Internet Explorer)
• Associate degree with a focus in business or communications preferred