Join a thriving, stable company where you can contribute your excellent communication, planning and computer skills.

This position as a Key Customer Executive provides comprehensive analysis, planning, and inventory management of assigned key customer’s product flow and service demands.

PRIMARY FUNCTIONS: On-going thorough assimilation of all key customer product usage, forecast and service requirements; effective planning and sustained re-planning of parts production and effective services to continually meet customer requirements, including planning and coordination with purchasing of certain raw materials; and comprehensive communications and problem solving between the customer and our operations. Continuous audit, system entry, and tactical problem resolution of external customer orders and internal production releases.

PRIMARY ACTIVITIES:

· Regularly analyze assigned key customer parts usage forecasts, inventory levels and plan and re-plan production to assure uninterrupted supply of every part number to respective customers.

· Generate internal production orders assuring proper lot sizes and lead times.

· Communicate with customers regularly about all forecast issues, as well as our production and delivery status when appropriate. Receipt and acknowledgement of customer orders.

· Audit customer orders for accuracy or issues including quantity, pricing, and revision level.

· Particularly track and assist in the progressive flow of all new parts and first-time run activities for assigned customers.

· Communicate with customer to resolve related order problems.

· Enter customer orders and close jobs into N.E.W. business system.

· Enter reschedules into Job Boss.

· Resolves customer needs related to non-conforming product return, as notified by Quality Assurance.

POSITION REQUIRES:

· High School education required. Customer service experience, an Associate or higher business-related degree and two to five years manufacturing administration experience preferred.

· Advanced administrative computer acumen especially with Microsoft Office including Excel, Outlook, Word, and manufacturing enterprise databases.

· Advanced analytical, planning, and organizational skills are a must.

· Highly proficient verbal and written communications skills.

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Supplemental pay types:

• Retention bonus

Travel requirement:

• No travel

COVID-19 considerations:
Regular sanitization is conducted. Employees wear masks. Employees are required to stay home if they have any symptoms.

Education:

• High school or equivalent (Required)

Work Location: One location

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