ABOUT Aces Pickleball

Located in Norwood, Aces will be a first of its kind Pickleball + Kitchen Facility. Identified as the fastest growing sport in the country, pickleball is quickly becoming a favorite sport for folks of all ages. Aces will have membership opportunities for folks who want to enjoy the facilities on a more regular basis as well as being open to the general public for walk up dining and gaming. Aces will not only host regular play and dining throughout the week but will have a full calendar of events and tournaments throughout the year. In addition to regular play, Aces also has a full time professional team of instructors and coaches that can provide private lessons for guests and members alike. In addition to Pickleball, the facility will have a full service restaurant and bar along with a variety of additional lawn games, TV’s for sports viewing as well as live music and special events.

ABOUT STHRN HOSPITALITY CO.

This full-service hospitality consulting, experience design, and F+B service operations alliance has been built to be an employee-owned venture and will offer the opportunity for employees to earn ownership stakes in the business as a new way to be engaged in the hospitality industry. Focusing on strategy and development, creative experience design, food and beverage, events, and operations; STHRN’s leadership is building a management team to launch the Aces Pickleball + Kitchen and is looking for like-minded individuals to become a part of a growing portfolio of concepts throughout the country.

OUR VALUES & GUIDING PRINCIPLES

STHRN Hospitality Co. is committed to being a business that gives back to the community, fosters diversity and inclusion, represents and requires equality, and lives out our values on a daily basis, treating all team members with dignity and respect. We value people over product, being kind, being curious, and working smart. We exist to create profitable experiences for people to enjoy.

Our guiding principles shape the business we have created, the people we hire and the work we do every day. We believe in the dignity of a living wage, access to health benefits, and paid leave for all team members. We believe that no one individual within our company is more valuable or deserving than another. We believe in getting ahead and giving back. We are committed to developing and delivering the best products, services, and experiences possible, and we expect that every person who joins our team becomes a part of our team.

JOB SUMMARY

We are seeking an experienced Assistant Manager to oversee the running and daily operations of Aces Pickleball + Kitchen restaurant operations in the absence of the General Manager. This includes ensuring that everyone involved with Aces in the restaurant FOH and BOH teams delivers a high standard of service and that the venue is delivering quality, producing amazing guest experiences and creating a positive work environment while supporting the company in ensuring food and labor costs allow for the restaurant to operate at a profit. Additionally, the Assistant Manager will work with the Kitchen Manager and the Beverage Manager in planning menus for special events curated by the STHRN leadership team. This position is responsible for hiring and managing FOH team members, scheduling to meet forecasted labor goals, and managing ordering and inventory to meet food cost goals. Please note that this is a hands-on position - our expectation is that the Assistant Manager will be working in any capacity needed to ensure the successful executions of FOH operations.

SALARY & EXPECTED HOURS

The base salary for this position will be between $50,000 - $55,000/yr, depending on proven experience plus bonus potential based on a percentage of quarterly profits. The Assistant Manager will have access to a robust benefits package including health insurance, paid time off/leave, and a reasonable work/life balance. The anticipated workload is not to exceed 55 - 60 hours per week once the restaurant is up and running and labor is stabilized and functioning on budget.

KEY SKILLS

• Emotional Intelligence - your ability to be aware of and control your emotions, to read other people, and to resolve conflict with calmness, empathy, and dignity.
• Proactive Problem Solving - you anticipate problems before they happen and address small problems before they become big ones.
• Culinary Creativity - you have a strong culinary point-of-view, and the skills to execute at a high level.
• Communication - you understand that good communication requires listening as well as talking, and that the success of a complex operation depends on everyone understanding and executing their role.
• Mentoring and Motivating - you have a deep understanding of the restaurant and bar business, and you enjoy finding other people’s potential and guiding them to their success.

DUTIES AND RESPONSIBILITIES

The Assistant Manager’s responsibilities at Aces will include the following key aspects and must ensure the candidate:

• Conducts oneself in a professional and ethical manner
• Avoid legal challenges by conforming to the regulations of the Department of Liquor Control
• Assist the General Manager with the overall restaurant operations.
• Maintain the facility while upholding our standards of cleanliness and excellence in hospitality.
• Directs, implements and maintains a philosophy congruent with Aces Pickleball + Kitchen culture, which serves as a guide to respective staff.
• Ensures the delivery of only the highest quality food, prepared and served to maximize guest satisfaction
• Coordinates the purchase of all paper goods and restaurant items following proper purchasing requirements and ensuring the restaurant stays within budget each month
• Maintains complete knowledge of all menu items.
• Maintain complete knowledge of daily features and 86'd items and supports the training and regular informational download with hourly staff
• Ensures each work area is stocked with specified tools, supplies, and equipment to meet business demands
• Establishes daily priorities and assign production and prep tasks to staff
• Ensures that staff maintain and strictly abides by state and local health department regulations and requirements
• Responsible for all aspects and functions of managing the restaurants personnel
• Ensures shift changes are smooth by communicating all necessary information in incoming manager and staff
• Ensures all staff closing duties are complete before an employee leaves and manages any closing managers to task to ensure these duties are completed
• Addresses turnover issues and practices proven retention techniques for ensuring well trained staff
• Retains a complete knowledge of all Aces technological tools (inventory and operations management POS systems, accounting resources, shared drive systems and manual procedures)
• Ensures the entire team has a complete knowledge of correct maintenance and use of equipment
• Develops daily features - including costs & written recipes
• Maintains complete knowledge of and complies with all departmental standards, policies, and procedures (ensuring all FOH and BOH staff fully understand and follow the Company’s Standard Operating Procedures)
• Conducts FOH new hire orientation and training in accordance with established training programs on an ongoing basis
• Conducts weekly one-on-one with staff for ongoing training and ensures growth and development of direct reports.

KEY VALUES

• Enlightened Hospitality - taking care of each other, our guests, our community, our suppliers, and our stakeholders.
• Uphold the Core Values - ensure that all team members and guests are treated with respect and dignity and that the actions of operation are consistent with our values
• Customer Service - ensure a high level of service, proactively meet and get feedback from guests, handle complaints with grace and a meaningful response
• Manage Profitability - keep track of and proactively manage labor, food costs, and other controllable expenses, ensuring the guiding operating budget is used effectively and efficiently
• Processes and Procedures - consistently document, update, and communicate learned best practices, ensuring the WML operating principles are followed and adhered to by all staff

Job Type: Full-time

Pay: $48,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 5 years

Restaurant type:

• Bar
• Casual dining restaurant
• Fast casual restaurant
• Fine dining restaurant

Shift:

• 10 hour shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Cincinnati, OH 45212: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Restaurant management: 5 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

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