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Assistant Executive Director

Frontier Management is seeking an outstanding Assistant Executive Director to join The Reserve at Royal Oaks Memory Care community located in Houston, Texas. Demonstrated success as a leader in similar settings is required of the Assistant Executive Director.

Position qualifies for Performance Based Bonus Programs! See below for more detail.

Frontier Management's portfolio of communities spans throughout the United States with each community sharing a commitment to superior service and quality lifestyle for our residents within their own unique setting. Frontier's mission is to provide an enriched and meaningful experience for our residents, team members, and community partners. If you are as committed and passionate about serving the needs of our senior residents as we are, we encourage you to apply and experience the Frontier Difference.

The Assistant Executive Director is responsible for managing under the direction of the Executive Director the day-to-day operations of the community, achieving and maintaining maximum occupancy of the community to capacity, achieving high resident satisfaction and quality resident care/services, ensuring compliance with applicable state and federal requirements, generating respect in the community for the community, ensuring smooth operation of the community, and generating the projected profit for the company.

Primary Duties and Responsibilities:

• Operate the community in a manner, which will ensure company profitability by meeting all community budget and census guidelines as set by the corporation. Follow and adhere to the budget in all situations. Monitor staffing hours and overtime daily to detect problems early. Avoid utilizing temporary staffing without approval of supervisor in advance. Use company budget forms to monitor expenses.
• Ensure the delivery of quality customer service and ensure positive resident relations responding promptly and appropriately to resident needs, requests, concerns, etc. Promote a culture where each resident is of the greatest importance.
• Participate in marketing activities.
• Participate in community relations functions for the community.
• Propose for approval contracted services.
• Promote and maintain positive relations with residents and their families, providing the necessary Executive Director/resident contact.
• Ensure that resident programs designed to achieve resident satisfaction are available by providing enrichment in different areas of their life.
• Comply with all state and federal laws and regulations and all company rules and regulations regarding the care of the residents and operation of the community.
• Develop and maintain systems that will effectively monitor the operation of the community.
• Oversee the maintenance and accuracy of appropriate records (i.e. Residents, Employees, Clinical, etc.)
• Conduct daily department leader meetings to focus on admissions, discharges, resident/family concerns, resident satisfaction, employee injuries, and resident accident/incidents.
• Conduct weekly marketing meetings to focus on move-ins and move-outs, community events, and marketing events.
• Direct and monitor timely and accurate completion of all daily/weekly/monthly billings, accounting and bookkeeping requirements (i.e. residents, A/R, A/P, payroll, collections, etc.).
• Assist as needed in the coordination of move-in with respective residents.
• Periodically and routinely review (90-day and annually) and evaluate department leader performance, schedule training and adjust as necessary.
• Cooperate and effectively interact with the Resident Council.
• Routinely monitor the sanitation of the kitchen, quality of meals, quantity and appearance of service and entire staff, cleanliness of resident apartment and satisfaction of residents.
• Access, retrieve and review email messages daily (twice daily minimum).
• Implement a quality assurance program that evaluates each department’s performance at least quarterly.
• Make recommendations and following through with approved purchases that will protect the physical asset of the property.
• Implement follow through of recommendations of the safety committee to provide a safe environment for residents, staff, and visitors.
• Perform any additional job duties set by the Executive Director.

Other Requirements:

• Must have appropriate administrator license and license must be in good standing (i.e. Assisted Living, Memory Care, etc.)
• Must be able to relate to the elderly in a positive manner
• Must possess good marketing and public relations skills
• Must understand budgeting, financial record keeping and reporting, appropriate State and Federal regulations, operational systems and procedures and must be able to apply that understanding to ensure the smooth operation of the community
• A minimum of three (3) years prior experience in a management position operating a retirement, assisted living or skilled nursing community, or related business
• High School diploma, higher education, and accompanied by specific training and/or certification in management activities. Bachelor degree preferred.
• Proven ability to lead teams and develop people
• Must possess a current state-specific driver's license and appropriate driving record
• Must be fidelity bondable
• Good communication skills, verbal and written; English language skills adequate to allow communication with residents and staff, and to understand written and verbal instructions

The Assistant Executive Director qualifies for Performance Based Bonus Programs! Frontier Management, LLC has two established Performance Based Bonus programs for our community’s Management team: The Exceeding Net Operating Income Bonus and the Marketing Bonus Program (Management Team). It is the goal of Frontier Management, LLC to award its employees for diligent efforts and outcomes which positively impact the Company and its future, including striving to control costs, maintaining high levels of resident satisfaction and reaching high census targets.

Frontier Management offers a competitive salary and a work environment that encourages initiative and fosters respect. Frontier Management, LLC offers medical, dental, vision, life/AD&D, Flexible Spending Account, Short Term Disability, Accident Insurance, Critical Illness Insurance, and Hospital Indemnity Insurance. We also offer a 401(k) plan with a competitive Match program. To discover more about the Frontier Management team, please visit our site at www.frontiermgmt.com

Equal Opportunity Employer/ Drug-Free