Apple Account Representatives will act as a liaison, provide product/services and information, and resolve any emerging problems that our customer might face with efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.

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Responsibilities

• Manage large amounts of customer interactions
• Learn new Apple products and promotions
• Generate sales and leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers and meet their needs

Skills

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Job Type: Full-time

Pay: $48,000.00 - $72,000.00 per year

Benefits:

• Cell phone reimbursement
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Travel reimbursement

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Indianapolis, IN 46250: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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