SUMMARY Interviews incoming patient or representative and enters information required for admission into the computer. Makes a good first impression for St. Anthony Regional Hospital by meeting the needs of our patients and their families and accumulating necessary information for Hospital needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Handles telephone calls in a timely manner, connecting caller to appropriate floor or department; pages individuals as needed. Ensures information taken is accurate and kept confidential. Maintains the physician
Preference Call Sheet. Maintains the daily On Call List.

Admits inpatients and outpatients by preparing admitting form, ID bracelet. Appropriately bands all patients meeting the banding criteria. Transfers patients to treatment destination. Obtains appropriate signatures and insurance information and distributes Hospital packet to patient. Ensures accuracy of all demographics and upholds the utmost confidentiality.

Responds to emergency situations quickly and appropriately by identifying and responding to alarms and codes, making necessary announcements and contacting appropriate personnel. Supervises in house emergency alarms for in house, local and state emergencies.

Responds to emergency situations such as ambulance calls and patients arriving by car by alerting the appropriate personnel as ordered by the supervisor.

Verifies the daily hospital census statistics for accuracy.
Retrieves online patient communications and forwards to the patients.

Assists with accurate preparation of charges, sorting and processing in a timely manner.

Completes all other duties as assigned.

Complies with the Corporate Compliance Policy and all laws, regulations, and Standards of Conduct relating to the position and agrees to report any suspected violations of law or Standards of Conduct.

Complies with all applicable state and federal regulations. Upholds Medicare Secondary Payer and Red Flag Rule requirements.

Attends all mandatory meetings and programs.

Maintains a safe work environment using safe work practices, utilizing standard precautions and complying with hazardous waste procedures at all times as described in St. Anthony's Safety Manual.

Maintains the confidentiality of patient, resident, employee and organizational information.

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers, patients, families and employees of the organization.

POSITION REQUIREMENTS, LICENSE, CERTIFICATION, REGISTRATION
Good typing skills required.
Excellent verbal communication skills required.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear; use hands to finger, handle or feel; and reach with hands and arms. The employee frequently is required to stand and sit. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Job Type: Full-time

Benefits:

• Employee assistance program
• Employee discount

Healthcare setting:

• Hospital

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

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