The Accounts Receivable Clerk & Coordinator will report to the Department Head and Controller. The job duties include but are not limited to:

• Maintain customer database with current information (Extended Warranties, equipment information, etc.).
• Maintain the Daily Schedule, dispatch technicians and coordinate on-site scheduling with the customer.
• Ensure Service Tickets are being completed on-site daily.
• Work with Department Head to respond to all overnight messages.
• Process and track Purchase Orders.
• Application and tracking of permits.
• Maintain the Maintenance Agreements, including pricing, scheduling, and database information.
• Provide clear and concise communications with department managers, employees and company customers, including keeping customers up-to-date on company scheduling and requested lead-times.
• Prepare, verify, and process invoices for services rendered.
• Collect on accounts by sending invoice reminders and communication with customers via phone, email, fax, or mail.
• Assist with collections by examining customer payment plans and payment history.
• Knowledge and experience addressing sales and use tax.
• Other duties and responsibilities as required to ensure smooth operations.

Requirements:

• US Work Authorization
• Associate’s Degree in accounting, finance, or related field
• 2–4 years accounts receivable experience
• Knowledge of general accounting principles
• Ability to calculate, post and manage accounting figures and financial records
• General math skills
• Self-supervising – work by direction of the Department Head and Controller
• Proficiency in QuickBooks Enterprise Software
• High level computer skills – Microsoft Office applications (Outlook, Excel & Word)
• Ability to pass background and drug tests

Desired Knowledge, Skills & Abilities:

• Service Titan experience a plus
• Experience with permitting process, collections and filing small claims a plus
• Customer service skills
• Excellent organizational and time management skills
• Ability to solve problems and think outside the box
• Be detail-oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment
• Ability to drive team performance to achieve all business goals and objective
• Team player mindset with positive attitude and good energy
• Strong technical communication and problem-solving skills
• Strong follow-up, organized, forward thinking, and reliable

Compensation:

• Salary: $42,000–$48,000 (Based on qualifications & work experience)
• Paid vacation & holidays
• Major medical insurance
• Simple IRA

Summary:

• Employment type: Full-time salary
• Minimum qualification: Associate’s Degree
• Experience: 2–4 years applicable experience
• Manages others: Yes
• Industries served: Residential, Commercial, Institutional, Pharmaceutical, BioTech, Crop Science
• Benefits: Major medical, disability, simple IRA
• Compensation: $42,000–$48,000 (Based on qualifications & work experience)

Job Type: Full-time

Pay: $38,000.00 - $45,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Raleigh, NC 27607: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Math: 2 years (Required)
• Accounting: 2 years (Required)
• QuickBooks: 2 years (Required)
• Accounts receivable: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: One location

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