$64480 / year

Reporting to the Sr. Sales/COV Sales Manager, the Account Executive II is responsible for generating new business from new customers, and, when directed, incremental business from existing clients, continually increasing profitable revenue in two COV Workplace Interiors Service Lines:

• Office Furniture Sales: The core business of New Furniture Sales; These include but are not limited to signage, desking, benching, systems stations, laboratory, seating, conference, healthcare, reception, high density storage, mailroom, ergonomic and private office furniture.

• Office Furniture Services: The core business of Office Services; These include but are not limited to space planning, design, furniture budgeting, ergonomic evaluation, delivery, installation, project management, inventory, reconfiguration, decommissioning and recycling.

An integral part of a successful outcome is partnering with all departments for an end goal of customer satisfaction resulting in company success.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Sales Duties:

• Cold calling and networking to generate new business and for additional business with existing customers – at least 50 calls/visits per month.

• Achieve and exceed sales goal. Sales goals will be assigned with territory considerations.

• Conducts and coordinates sales presentations for potential new and existing customers.

• Work as customer account manager handling customer questions and concerns with sales management assistance as needed.

• Obtain assistance from operations or sales management for all orders over $10,000, prior to presenting the Price and scope to the Client.

• Provides regular reports on general activity in all market areas.

• Coordinate sales efforts with Manager, for maximum sales return.

• Supports, promotes and practices the principles of Corovan’s Mission Statement, strategic plans and budget, as well as department and organizational goals.

• Committed to equal employment opportunity, diversity, and leadership. By example and actions, this position promotes fair and exemplary employment standards.

• Conduct research to identify leads for project related business.

• Encouraged to initiate and/or participate in lead exchange groups. Also, initiate relationships with individual lead exchange partners from related industries.

• Cold call project leads and set sales appointments.

• Develop proposals for new and existing clients.

• Present proposals and project plans to clients.

• Consistently follow up with clients on open and pending proposals.

• Encouraged to participate in industry trade associations, at their direction of sales manager, such as, IIDA, Cornet, NAIOP, BOMA, IFMA, local lead and referral groups.

• Conduct ongoing sales campaigns, setup meetings with contacts and identify opportunities.

Customer Relationships:

• Perform Account Management services, including but not inclusive of: Provide a detailed scope of work for the client, and manage and properly communicate expectations, both for and of the Client; Professionally answer/address Client questions, concerns and escalate issues when necessary; Identify all buyers and decision influencers; Identify all future buyers; Develop relationships with key personnel at accounts; Cross-sell all Corovan services.

• Strategically partner with all internal departments of Corovan to ensure Client success, which includes, but not limited to, scope of work, change orders, communications from customer, collections, billing issues and concerns.

• Compile competitive information and formulates competitive strategies and programs designed to grow revenue.

• Makes in-person visits on key accounts and perform other client relationship improvement activities on a consistent and relevant basis.

• Assist with Trade Show activities, e.g., booth set up, booth assignments, organize appointment schedule, booth break down, and show follow up.

• Interact with Clients in person, virtually, and via telephone and email to ensure complete customer satisfaction in all matters related to the services rendered by Corovan.

• Must follow all confidentiality rules regarding customer information.

• Uses a high level of professionalism in verbal and e-mail communication, always seeking to be helpful, to focus on problem solving and arriving at a win-win interaction.

• Maintain excellent customer service with the customers to establish solid relationships.

• Handle customer complaints in a timely manner and escalate any pertinent matters to their manager.

• Must be courteous, helpful, and professional to all existing and potential customers, by interacting with customers in person and via telephone, fax, and email to ensure complete customer satisfaction in all matters related to the operation.

Training and Development:

• Become proficient on the company’s chosen Contact Management Software (CMS), and then utilize the software program daily to manage the sales process and efficiently generate new business.

• May be required to participate in Six Sigma projects.

• Promote Corovan’s Mission and Vision Statements.

• Continuously promotes compliance with company policies and procedures.

Safety:

• Ensure the highest standards of safety, productivity and customer service are exceeded daily.

Other Duties:

• Other duties to meet business needs and requirements as assigned.
• Works with confidential data, which, if disclosed, might have significant internal or external effect.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

COMPETENCIES:

• PROBLEM SOLVING AND DECISION-MAKING SKILLS – Organization skills, attention to details, and the ability to prioritize in a changing environment.

• MATHEMATICAL SKILLS – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• REASONING ABILITY – Ability to apply good business judgement to complex customer situations. Ability to deal with problems involving several concrete variables in standardized situations.

• CUSTOMER SERVICE – Manages difficult or emotional customer situations well; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Excellent follow-through skills.

• COMMUNICATION AND INTERPERSONAL SKILLS – Ability to communicate effectively to customers and coworkers. Focuses on solving conflict; listens to others and seeks to understand; keeps calm and professional; remains open to others’ ideas and tries new things.

• TEAMWORK – Balances individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

• SYSTEM KNOWLEDGE – PC skills including proficiency Microsoft Excel and Microsoft PowerPoint.

• CONSULTATIVE SELLING – Proven capabilities in sales to large-scale customers. Excellent to build relationships. Ability to learn the processes in the sales industry.

• INQUISITIVE – A desire to learn and understand all facets of Corovan’s business and industry.

• ADAPTABLE – Ability to embrace changing priorities without sacrificing quality outcomes.

• OWNERSHIP – Corovan employee owners take responsibility for their actions and seek to understand their partners to cultivate wins.

• BUILDING COLLABORATIVE RELATIONSHIPS – Ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.

• PROACTIVE – Ability to understand the time sensitivity and needs of the customer ensuring a sense of urgency.

• BUILDING RELATIONSHIPS – Ability to network and understanding customer needs.

EDUCATION and/or EXPERIENCE:

Required:

1. High School diploma.

2. Minimum three to five (3-5) years of outside sales experience in Business to business furniture sales, with a successful track-record of achieving sales revenue and target margins and effectively managing customer relationships.

3. Strong interpersonal communication skills.

4. Knowledge of MS Office, including MS Excel and PowerPoint.

5. Valid California driver’s license and driving record that meets the company’s insurance carrier’s requirements.

Preferred:

1. Bachelor’s Degree or equivalent of education and experience.

2. Five plus (5+) years of outside sales experience in Business to business furniture sales, with a successful track-record of achieving sales revenue and target margins and effectively managing customer relationships.

3. Strong business acumen.

PRIMARY LOCATION:

San Jose Northern California.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individuals are required to be able to sit or stand for long periods as needed throughout the day.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The performance of this position may occasionally require exposure to the manufacturing, assembly, and construction areas and under certain conditions require the use of personal protective equipment such as safety shoes, safety glasses with side shields hard, hats, masks, gloves and/or hearing protection. This list is not all inclusive.

POSITION TYPE/EXPECTED HOURS OF WORK:

1. This is a full-time salaried position, with a minimum expectation of 40 hours per week.

2. Employees might be required to work evenings or weekends depending on the business needs.

TRAVEL:

75% travel throughout assigned geographical area to meet with customers and walk customer sites.

AAP/EEO STATEMENT:

The Company provides equal employment opportunities to all employees and applicants for employment activities and prohibits discrimination and harassment of any type, based on their actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 and over), sexual orientation, Civil Air Patrol status, military and veteran status and any other consideration protected by federal, state or local law (collectively referred to as "protected characteristics").

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REASONABLE ACCOMMODATIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)